Our aim is to become the service provider of choice to reputable lenders and providers of incidental credit countrywide, in respect of unique debt recovery solutions and professional credit advisory services.
In collaboration with our clients, we develop strategies and workflow unique to each client’s operational environment. Your success is important to us. An experienced collections expert forms part of the engagement and management of your account, ensuring delivery of your strategy and desired outcomes.
Our people are at the core of everything we do. Teams receive regular account specific training in addition to continuous upskilling, calibration and side-by-side coaching, empowering them to achieve optimal outcomes.
As your brand ambassadors, we are custodians of your brand ensuring each engagement with your clients are conducted professionally, ethically and consistently every time, operating from a central communication platform, we guarantee an omni-channel experience.
With an Intrinsic understanding of the receivables cycle, we are highly effective in our approach to debt collections and credit control functions, and have the ability to customise our solutions quickly, and integrate into our client’s back office systems and processes seamlessly. We deliver both bespoke reporting or vanilla reporting extracted from our systems.
We partner with our clients, operating as an extension to their own teams and engage with our clients client’s as either Debt-IN or as our client.
At Debt-IN quality assurance isn’t just part of our process but a principle entrenched in how we train our employees and conduct our operations. We observe our agent’s calls and analyse the quality of the calls when dealing with debtors in line with our clients expectations.
At Debt-IN we do not simply “audit calls” to ascertain if collectors are collecting money effectively, we ensure that our employees comply with the law at all times.
We use internationally recognised quality software with external and internal quality specialists determining the effectiveness of our agents performance based on measurable benchmarks.
We regularly re-evaluate our QA strategies to stay ahead of the industry, develop and change scripts when necessary. Through continuous coaching interventions we strive to be the Best of the Best by not only focusing on “How much money?” but “How did we get that money?.”
Debt-IN is registered with the Debt Collections Council (030355/08) as well as with the Financial Services Board and hold a Level 1 BBBEE verification rating.